At Delight Pastry Shop / Delight Biscuit Company, we are committed to delivering fresh and high-quality products to your doorstep. This Return and Shipping Policy outlines the terms and conditions related to delivery, shipping, and returns of our products.
1. Shipping & Delivery Policy
1.1 Delivery Areas
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We currently deliver to select pin codes across [Insert city/state or nationwide if applicable].
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Delivery availability will be confirmed during checkout based on your pincode.
1.2 Delivery Timings
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Orders are usually processed within 24–48 hours after confirmation.
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Same-day or next-day delivery may be available for select areas and standard products.
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Deliveries are made between 9:00 AM – 8:00 PM, Monday to Sunday.
1.3 Delivery Charges
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Delivery charges, if applicable, will be shown during checkout.
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Free delivery may be offered on orders above a certain amount or during promotional periods.
1.4 Delays and Exceptions
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We aim to deliver on time but are not liable for delays caused by:
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Weather conditions
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Traffic disruptions
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Incorrect address or contact information
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Force majeure (unforeseen events beyond our control)
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2. Return Policy
Since we deal in perishable items, returns are generally not accepted once the product has been delivered or picked up.
2.1 Exceptions for Returns
We will accept returns or offer a replacement/refund in the following cases:
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Product is damaged or spoiled at the time of delivery.
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Incorrect product delivered (e.g., different item or flavor than ordered).
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Tampered packaging or visible contamination.
Important: You must contact us within 6 hours of delivery with supporting photos or video of the issue. Products must remain unused for return eligibility.
3. Return Process
To request a return, replacement, or refund:
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Contact our customer service via phone or email within the eligible window.
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Share order number, issue details, and clear images of the product.
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Our team will evaluate your request and process your claim within 2–3 working days.
If approved, we may:
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Issue a replacement product at no extra cost.
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Provide a full or partial refund depending on the situation.
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Offer store credit for future purchases.
4. Contact Us
If you face any issues related to shipping, delivery, or returns, please contact:
Email: info@delightpastryshop.in
Phone: +91 9918427675, +91 7607923888
Store Address: Address:
Delight Biscuit Company
Shop no 7 Basement
Khyber Apartment,
GTB Nagar, Kareli, Prayagraj
211016
Tel: +91 9918427675
+91 7607923888
Website: www.delightpastryshop.in
